Course Cancellation Policy
Course cancellations with less than 48 hours' notice are non-refundable unless a replacement can be found. Please contact The Learning Staircase, as there may be a wait-list for that course.
We do our best to avoid inconveniencing participants. However, there are sometimes factors which are outside our control. Please be aware that courses may be cancelled by The Learning Staircase if there are insufficient enrolments by 2 weeks prior to the course date. The Learning Staircase does not accept any liability for non-refundable travel/accommodation costs incurred by participants.
Course and Event Registration
Complete the Registration Form below. You will receive confirmation that your registration application has been received. Please note that this is not a guarantee of a place on the course. We will contact you within one week to confirm your place on the course. We will send you an invoice, which needs to be paid within 10 days.
Print the registration form out (Click Here) and send it to us. We will contact you within a week to confirm your place on the course. An invoice will be sent, which needs to be paid within 10 days.
Early registration is essential. If we have not received enough enrolments 21 days in advance of the course, we will cancel that course. Full refunds will be made if this happens.
Late registrations are sometimes possible right up to the last minute. Contact us by phone or e-mail if you want to enquire about places on a course. Phone 0800 701 107 or email info[at]learningstaircase[dot]co[dot]nz
Withdrawals from a course
If you need to withdraw from a course, a full refund will be made, providing that we have at least 7 days’ notice. If a withdrawal is made within 7 days due to unavoidable circumstances, a refund may be made, minus an administration fee of 25% of the course fee. This applies to non-attendance on a course. Enrolment on a course constitutes acceptance of this policy.
Catering arrangements will vary according to course length and location. Please read the course details carefully. Please let us know when you enroll if you have special dietary requirements. Weird and wonderful requirements may involve an extra cost, but we will let you know if this is the case!