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Terms and Conditions

The Terms and Conditions of this website are subject to change at any time. Please check this page often to ensure you agree to the latest version.

Payment Details

Please ensure that you complete all payment details as part of the checkout process.
1. Invoice – Terms are 20 days strictly from date of invoice.
2. Credit card orders. We accept Visa, Mastercard, Account2Account and Q Card.
3. Accounts receivable enquiries: sales[at]learningstaircase[dot]co[dot]nz or phone: +64 3 313 3625

Back Orders

Unfortunately, some products may be temporarily out of stock. We will contact you to advise the expected date of arrival.


The Learning Staircase Ltd is a New Zealand owned company.  All prices quoted on this website and in our price lists are in AUD dollars and are exclusive of GST. If you are ordering from another country, please note the following information. The price advertised might not be the same price charged to the credit card account due to the exchange rate fluctuations. Because we are based in New Zealand, we have to convert your purchase to Australian dollars at the current exchange rate on the day the order is processed.  


The Learning Staircase Ltd is registered for GST in New Zealand. It is not currently GST registered in Australia.

Damages and Claims

Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notification must be made to The Learning Staircase Ltd on telephone number +64 3 313 3625 within 30 days of receipt of goods. Failure to advise The Learning Staircase Ltd within 30 days may result in your request being declined.

Returned goods must be received by The Learning Staircase Ltd complete and in the original packaging and in resaleable condition, for a credit to be issued.

If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit, minus original post and packaging cost. A return request must be made to The Learning Staircase Ltd on telephone number +64 3 313 3625 within 30 days of receipt of goods.    We do not offer any refunds on computer software.  Disks which have been damaged in transit may be returned to us and will be replaced free of charge.

Once a return request has been approved, The Learning Staircase Ltd will provide you with details of how to return the goods. All returned goods must be received complete and undamaged.

Product Warranty

We will honour the Costumer Guarantees Act 1993.

Design Changes

We reserve the right to vary the specifications of any item from time to time and to obtain items from different sources, at our absolute discretion. We may do that without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to that previously offered or represents an improvement.


The Learning Staircase catalogue, our brochures and flyers, images and website content including text and images cannot be reproduced (in whole or in part) in any form without the express permission of The Learning Staircase Ltd.


We believe the information in the website is correct at the time of publishing, but no representation or warranty is given with regard to the accuracy of such information.


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Contact Us

Phone: 0800 701 107

International: +64 3 313 3625

Learning Staircase Ltd,
PO Box 582,
Rangiora 7440

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